How will the CAK handle your complaint?

The complaints process involves five steps:

  1. You make a complaint.
  2. We process your complaint.
  3. You receive a response from us within two weeks.
  4. You may explain your complaint to us verbally. We will make an appointment with you to allow you to do this.
  5. We will deal with your complaint within six weeks. If we need more time, we will let you know.

You can find out more about how the CAK deals with complaints in our Complaints Regulation.

Are you unhappy with how your complaint has been handled? Contact the National Ombudsman.

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