Please contact the health insurer in your country of residence. They will forward your request for the medical treatment to us. We will check if your treatment meets certain conditions. We will let you know by letter which costs will be reimbursed and which not.
Are you going abroad for medical treatment without permission? Then different rules apply. Read the Without permission page carefully first.
Please note
In some countries, your health insurer decides on your request. They will notify you directly. This is the case if you live in the Greek part of Cyprus, or in Ireland, Spain, Portugal, Finland, Sweden, the United Kingdom or Norway.